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15 people in line and the teller goes on break without a replacement. After I wait ten minutes, they open a new line for all the people behind me who have waited TWO minutes. I'm waiting to pay, and the cashier puts ME on hold instead of the person on the telephone. Have a nice day. Too late. Mom is shopping. She's angry that the bank teller went on break without a replacement with fifteen people in line. She says after she waited ten minutes, a new line was opened for all the people behind her who waited two minutes. As she tries to buy her groceries, she sees the cashier putting her on hold so that she could talk with someone on the telephone. After she gets her last bag, the cashier tells Mom to have a nice day. Mom replies that it's too late.